Challenge
Legacy portal with poor mobile UX and low task completion for appointments.
All work
Healthcare
Patient-facing portal refresh
Multi-site healthcare network
Web developmentMarketingSEO optimization
Case narrative
How we delivered
A concise view of the problem, our approach, and the result — the same rigor we bring to live engagements.
Approach
UX research, accessible UI kit, and phased rollout with content governance.
Outcome
Higher self-service completion and fewer front-desk escalations.